Archives: FAQs
What Happens to Our Group’s Data After Cancellation?
Thursday April 14, 2022If you have a Platinum or Platinum Plus plan, you may download your data at anytime. If you cancel your membership you can request a export file of your data up to 90 days after cancellation. We retain data for cancelled memberships no more than 90 days after cancellation. After that time the data is […]
Read Article Where Are You Guys Based Out of?
Wednesday April 13, 2022We’re 100% based right here in the U.S. To be more specific, we’re in good ole Mississippi. We’re pretty good folks, and you might see or hear us use southern respectful phrases like “y’all” and “fixin” and nearly always say “yes, ma’am” and “yes, sir”. Good Friday is holiday in our parts, as is Mardi […]
Read Article Do You Offer Custom Programming, or Custom Features by Request?
Wednesday April 13, 2022We’re always working on ways to improve our software. So we already have a development queue that goes out a year or so. BUT, we’re always looking for good ideas and ways to make Referral Hopper better for our clients. Our standard development fee is currently $85 per hour. If the feature request makes sense, […]
Read Article Our Group Uses Other Software, is There Any Way to Import Our Data to Referral Hopper?
Wednesday April 13, 2022We are always open to help our customers transition. If you have a way to export your current data, chances are we can assist in getting your data imported into our system. As we get request we will determine whether to have an import tool for customers to import data. If you would like to […]
Read Article I Don’t Have Much Experience With Operating or Managing an Independent Business Referral Group. Will Your Software Help With That, or What if I Need Help Getting Our Group Off the Ground?
Wednesday April 13, 2022You’re in luck! We have a few folks that can likely provide some assistance… everything from basic suggestions and guidance, to some serious consulting. We don’t have a set consulting fee for this sort of thing, but we’ll gladly help because we’re passionate about small business and independent referral groups.
Read Article What If I’m on a Monthly Subscription and Need to Cancel?
Wednesday April 13, 2022You can cancel your Referral Hopper monthly subscription at any time via written notice. On our monthly billing, you’re paying for the month in advance. Just send us written notice at any time, and your subscription will be canceled. There is no refund provided when cancelling our monthly subscription (other than in the first 30 […]
Read Article What If I Pay For a Year Subscription And Later Need to Cancel?
Wednesday April 13, 2022As you know, you get quite a break on the monthly subscription fee by paying it as an annual amount. However, you’re still able to cancel if you’re on the annual payment plan, but we require 90 days’ notice to cancel. After the 90 days, we’ll provide a prorated refund, based on how many calendar […]
Read Article Do You Offer A Demo?
Thursday March 31, 2022We are working on a demo account where you can take Referral Hopper for a test drive. We hope to have that completed very soon. If you prefer, we can do an online demonstration via screenshare.
Read Article What Is Your Refund Policy?
Thursday March 31, 2022We do offer a 100% Money Back Guarantee if you cancel your membership within the first 30 days. After that you can cancel your membership at anytime.
Read Article How Do I Get Started?
Saturday March 26, 2022To get started using Referral Hopper, go to our pricing page and choose the plan that best fits your needs. Once you choose a plan, you will fill out a quick form check out. You will get an introductory email with useful links.
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