Question 1

What If I Pay For a Year Subscription And Later Need to Cancel?

webmin · Accepted Answer

As you know, you get quite a break on the monthly subscription fee by paying it as an annual amount. However, you’re still able to cancel if you’re on the annual payment plan, but we require 90 days’ notice to cancel. After the 90 days, we’ll provide a prorated refund, based on how many calendar months are left in your paid annual subscription. Example: Subscribe in January and pay the annual amount, but then you send us written notice of cancellation in April. We’ll then add 3 months to the date of your cancellation request (April), which will mean your account will cancel in July. We would then provide a refund for August – January, which is 6 months or 50% of the subscription. You would then receive a 50% refund of the annual amount paid. NOTE: Details on this are provided in the Invoicing and Payment section of our Terms & Conditions.

Question 2

What If I Pay For a Year Subscription And Later Need to Cancel?

webmin · Accepted Answer

As you know, you get quite a break on the monthly subscription fee by paying it as an annual amount. However, you’re still able to cancel if you’re on the annual payment plan, but we require 90 days’ notice to cancel. After the 90 days, we’ll provide a prorated refund, based on how many calendar months are left in your paid annual subscription. Example: Subscribe in January and pay the annual amount, but then you send us written notice of cancellation in April. We’ll then add 3 months to the date of your cancellation request (April), which will mean your account will cancel in July. We would then provide a refund for August – January, which is 6 months or 50% of the subscription. You would then receive a 50% refund of the annual amount paid. NOTE: Details on this are provided in the Invoicing and Payment section of our Terms & Conditions.